BestNotes Status - Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia) – Incident details

All systems operational

Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)

Resolved
Degraded performance
Started 4 months agoLasted 9 minutes

Affected

DrFirst ePrescribe (Classic edition)

Operational from 2:47 PM to 2:47 PM, Degraded performance from 2:47 PM to 2:54 PM, Operational from 2:54 PM to 2:56 PM

DrFirst → ePrescribe Desktop (Rcopia)

Operational from 2:47 PM to 2:47 PM, Degraded performance from 2:47 PM to 2:54 PM, Operational from 2:54 PM to 2:56 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 1 (Rcopia)

Operational from 2:47 PM to 2:47 PM, Degraded performance from 2:47 PM to 2:54 PM, Operational from 2:54 PM to 2:56 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 3 (Rcopia)

Operational from 2:47 PM to 2:47 PM, Degraded performance from 2:47 PM to 2:54 PM, Operational from 2:54 PM to 2:56 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.