BestNotes Status - Prescription Processing & Medication History Delays – Incident details

All systems operational

Prescription Processing & Medication History Delays

Resolved
Degraded performance
Started 2 months agoLasted about 6 hours

Affected

DrFirst ePrescribe (Classic edition)

Operational from 2:39 PM to 3:37 PM, Degraded performance from 3:37 PM to 5:03 PM, Operational from 5:03 PM to 8:50 PM

DrFirst → Medication History (MedHx)

Operational from 2:39 PM to 3:37 PM, Degraded performance from 3:37 PM to 5:03 PM, Operational from 5:03 PM to 8:50 PM

DrFirst → ePrescribe Desktop (Rcopia)

Operational from 2:39 PM to 3:40 PM, Degraded performance from 3:40 PM to 5:03 PM, Operational from 5:03 PM to 8:50 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 1 (Rcopia)

Operational from 2:39 PM to 3:40 PM, Degraded performance from 3:40 PM to 5:03 PM, Operational from 5:03 PM to 8:50 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 3 (Rcopia)

Operational from 2:39 PM to 3:40 PM, Degraded performance from 3:40 PM to 5:03 PM, Operational from 5:03 PM to 8:50 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

  • Update
    UTC
    Update

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  • Identified
    UTC
    Identified

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  • Investigating
    UTC
    Investigating

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.