BestNotes Status - EU Regionalized Email Links Down – Incident details

All systems operational

EU Regionalized Email Links Down

Identified
Degraded performance
Started about 1 month ago

Affected

BestNotes Services

Operational from 6:05 PM to 6:05 PM, Degraded performance from 6:05 PM to 6:15 PM, Operational from 6:15 PM to 12:00 AM

Email Services

Operational from 6:05 PM to 6:05 PM, Degraded performance from 6:05 PM to 6:15 PM, Operational from 6:15 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.