BestNotes Status - Intermittent Issues with Inbound Message Status Updates Across Multiple Channels – Incident details

All systems operational

Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

Resolved
Degraded performance
Started 30 days agoLasted about 1 hour

Affected

BestNotes Services

Operational from 9:14 PM to 9:27 PM, Degraded performance from 9:27 PM to 10:40 PM

Appointment Reminder Services

Operational from 9:14 PM to 9:27 PM, Degraded performance from 9:27 PM to 10:40 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  • Update
    UTC
    Update

    We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.

  • Investigating
    UTC
    Investigating

    We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.