BestNotes Status - Intermittent 503 Errors at the Message Send Endpoint – Incident details

All systems operational

Intermittent 503 Errors at the Message Send Endpoint

Resolved
Degraded performance
Started 29 days agoLasted about 1 hour

Affected

BestNotes Services

Operational from 9:58 PM to 10:57 PM

Appointment Reminder Services

Operational from 9:58 PM to 10:57 PM

Updates
  • Resolved
    UTC
    Resolved

    The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Our monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Our engineers have been alerted and are investigating. We will provide an update when we have more details.