BestNotes Status - Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) – Incident details

All systems operational

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Resolved
Degraded performance
Started 3 months agoLasted about 1 hour

Affected

DrFirst ePrescribe (Classic edition)

Operational from 4:52 PM to 4:52 PM, Degraded performance from 4:52 PM to 6:06 PM

DrFirst → ePrescribe Desktop (Rcopia)

Operational from 4:52 PM to 4:52 PM, Degraded performance from 4:52 PM to 6:06 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 1 (Rcopia)

Operational from 4:52 PM to 4:52 PM, Degraded performance from 4:52 PM to 6:06 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 3 (Rcopia)

Operational from 4:52 PM to 4:52 PM, Degraded performance from 4:52 PM to 6:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.

  • Investigating
    UTC
    Investigating

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.