BestNotes Status - Intermittent Performance Issues - EPCS IDP (Experian/ID.me) – Incident details

All systems operational

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Resolved
Degraded performance
Started 4 months agoLasted about 4 hours

Affected

DrFirst ePrescribe (Classic edition)

Degraded performance from 2:18 PM to 4:43 PM, Operational from 4:40 PM to 5:55 PM, Degraded performance from 4:43 PM to 5:55 PM

DrFirst → Electronic Prescribing for Controlled Substances (EPCS)

Degraded performance from 2:18 PM to 4:40 PM, Operational from 4:40 PM to 5:55 PM

DrFirst → Third-Party Vendor Services → EPCS IDP (Experian/ID.me)

Degraded performance from 2:18 PM to 5:55 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible