BestNotes Status - Status Page

DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst is performing system maintenance in our production environment on Thursday, October 22nd at 10:00 PM ET.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:

If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com

If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status

Upcoming Production System Failover

Failover: Oct 29, 2026

Failback: Nov 5, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from October 31, 2026 at 11:59 PM ET to November 1, 2026 at 4:00 AM ET.

There is anticipated interruption in services during this maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status

Upcoming Production System Failover

Failover: Oct 29, 2026

Failback: Nov 5, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.