BestNotes Status - Notice history

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Aug 2026
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BestNotes Classic Edition - Operational

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Aug 2026
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BestNotes Classic API - Operational

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Aug 2026
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Notice history

View current status

Oct 2026

OCT29
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET
Planned11:00 PM – 11:00 PMUTC
  • Planned
    October 02, 2026 at 6:10 PMUTC
    Planned
    October 02, 2026 at 6:10 PMUTC

    Upcoming Production System Failover

    Failover: Oct 29, 2026

    Failback: Nov 5, 2026

    Purpose.

    The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

    Background.

    RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026 at 7:00 PM ET

    RxInform NAT Gateway IP's (to be whitelisted by partners):

    West US Region : 52.89.91.236 and 100.20.118.222

    East US Region : 3.132.12.212 and 3.142.160.182

    Impact.

    There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

    Next steps.

    For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

    Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

OCT28
DrFirst Notification – Scheduled System Maintenance – Production – EIP – October 27, 2026, 10:00 PM ET (Rescheduled from 10/14)
Planned2:00 AM – 2:00 AMUTC
  • Update
    October 14, 2026 at 7:37 PMUTC
    Update
    October 14, 2026 at 7:37 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    September 24, 2026 at 4:57 PMUTC
    Planned
    September 24, 2026 at 4:57 PMUTC

    DrFirst is performing system maintenance in our production environment on October 27, 2026, beginning at 10:00 PM ET.

    Please note: this maintenance was originally scheduled for October 14, 2026, and has been rescheduled to October 27, 2026.

    Service interruptions are expected during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

OCT23
DrFirst Notification - Scheduled System Maintenance - Production - October 22nd, 10:00 PM ET
Planned2:00 AM – 2:00 AMUTC
  • Planned
    October 01, 2026 at 2:46 PMUTC
    Planned
    October 01, 2026 at 2:46 PMUTC

    DrFirst is performing system maintenance in our production environment on Thursday, October 22nd at 10:00 PM ET.

    To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:

    If you currently have the following domain on your firewall allow list, no additional action is needed:
    *.epcsdrfirst.com
    *.drfirst.com
    *.iprescribe.com

    If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

    For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

    To view this notice at any time, go to: DrFirst Status

OCT21
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET
Planned2:00 AM – 2:00 AMUTC
  • Update
    September 24, 2026 at 5:03 PMUTC
    Update
    September 24, 2026 at 5:03 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Planned
    September 24, 2026 at 5:02 PMUTC
    Planned
    September 24, 2026 at 5:02 PMUTC

    DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

    Service interruptions are expected during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

OCT21
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET
Planned2:00 AM – 2:00 AMUTC
  • Planned
    September 24, 2026 at 5:23 PMUTC
    Planned
    September 24, 2026 at 5:23 PMUTC

    DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

    Service interruptions are expected during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

Sep 2026

SEP30
United Arab Emirates SMS Carrier Partner Maintenance
CompletedMaintenance6 hours
  • Completed
    October 01, 2026 at 2:00 AMUTC
    Completed
    October 01, 2026 at 2:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    September 30, 2026 at 8:02 PMUTC
    In progress
    September 30, 2026 at 8:02 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 30, 2026 at 7:00 PMUTC
    Update
    September 30, 2026 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 24, 2026 at 10:01 AMUTC
    Planned
    September 24, 2026 at 10:01 AMUTC

    Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.

Messaging Logs API Latency & Errors
ResolvedDegraded performance6 hours 57 minutes
  • Resolved
    UTC
    Resolved

    We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.

  • Update
    UTC
    Update

    We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

SEP27
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 26, 2026, 9:00 PM ET
CompletedMaintenance3 hours 30 minutes
  • Completed
    September 27, 2026 at 4:30 AMUTC
    Completed
    September 27, 2026 at 4:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    September 27, 2026 at 1:00 AMUTC
    In progress
    September 27, 2026 at 1:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 27, 2026 at 12:00 AMUTC
    Update
    September 27, 2026 at 12:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 25, 2026 at 6:02 PMUTC
    Planned
    September 25, 2026 at 6:02 PMUTC

    DrFirst is performing system maintenance in our production environment on Saturday, September 26, 2026 beginning at 9:00 PM EDT.

    During this scheduled maintenance window, customers should not experience any disruption in service.

    For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.

API Errors Affecting Multiple Services
Resolved
  • Resolved
    UTC
    Resolved

    Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components:
    Phone Numbers
    Account Management
    Authy > Verify
    Programmable Messaging > SMS
    Programmable Messaging > Messaging Services
    Programmable Messaging > MMS
    Programmable Messaging > Conversations
    Programmable Video > Group Rooms
    Serverless > Studio
    Serverless > Sync
    Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC

SEP20
DrFirst Notification - Scheduled System Maintenance - Production - DrFirst Universal Login (IDaaS)- September 19, 2026, 10:00 PM ET
CompletedMaintenance1 hour
  • Completed
    September 20, 2026 at 3:00 AMUTC
    Completed
    September 20, 2026 at 3:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    September 20, 2026 at 2:00 AMUTC
    In progress
    September 20, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 20, 2026 at 1:01 AMUTC
    Update
    September 20, 2026 at 1:01 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 18, 2026 at 5:18 PMUTC
    Planned
    September 18, 2026 at 5:18 PMUTC

    DrFirst is performing system maintenance in our production environment on Saturday, September 19, 2026, beginning at 10:00 PM ET.

    Some service interruptions are expected during this scheduled maintenance window. End users will be temporarily logged out of production applications and services.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

Aug 2026

AUG27
DrFirst Notification - Scheduled System Maintenance – Production - Electronic Prescribing for Controlled Substances (EPCS) – August 26, 2026, 10:00 PM ET
CompletedMaintenance1 hour
  • Completed
    August 27, 2026 at 3:00 AMUTC
    Completed
    August 27, 2026 at 3:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 27, 2026 at 2:00 AMUTC
    In progress
    August 27, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 27, 2026 at 1:01 AMUTC
    Update
    August 27, 2026 at 1:01 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 26, 2026 at 7:19 PMUTC
    Planned
    August 26, 2026 at 7:19 PMUTC

    DrFirst is performing system maintenance in our production environment on Wednesday, August 26, 2026 beginning at 10:00 PM EDT.

    During this scheduled maintenance window, customers should not experience any disruption in service.

    For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.

AUG26
DrFirst Notification - Scheduled System Maintenance – Staging – August 26, 2026, 5:00 PM ET
CompletedMaintenance1 hour
  • Completed
    August 26, 2026 at 10:00 PMUTC
    Completed
    August 26, 2026 at 10:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 26, 2026 at 9:00 PMUTC
    In progress
    August 26, 2026 at 9:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 26, 2026 at 8:00 PMUTC
    Update
    August 26, 2026 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 26, 2026 at 1:49 PMUTC
    Planned
    August 26, 2026 at 1:49 PMUTC

    DrFirst is performing system maintenance in our staging environment on Wednesday, August 26, 2026 beginning at 5:00 PM ET.

    During this scheduled maintenance window, customers may experience up to 5 minutes of disruption in service.

    For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.

    The DrFirst Team

AUG22
Twilio Messaging Maintenance
CompletedMaintenance7 hours
  • Completed
    August 23, 2026 at 4:00 AMUTC
    Completed
    August 23, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 22, 2026 at 9:01 PMUTC
    In progress
    August 22, 2026 at 9:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 22, 2026 at 8:00 PMUTC
    Update
    August 22, 2026 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 14, 2026 at 12:43 PMUTC
    Planned
    July 14, 2026 at 12:43 PMUTC

    Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



    Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.

AUG21
Twilio Messaging Maintenance
CompletedMaintenance7 hours 1 minute
  • Completed
    August 22, 2026 at 4:01 AMUTC
    Completed
    August 22, 2026 at 4:01 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 21, 2026 at 9:01 PMUTC
    In progress
    August 21, 2026 at 9:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 21, 2026 at 8:00 PMUTC
    Update
    August 21, 2026 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 14, 2026 at 12:41 PMUTC
    Planned
    July 14, 2026 at 12:41 PMUTC

    Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



    Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.

AUG21
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 20, 2026, 10:00 PM ET
CompletedMaintenance2 hours
  • Completed
    August 21, 2026 at 4:00 AMUTC
    Completed
    August 21, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 21, 2026 at 2:00 AMUTC
    In progress
    August 21, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 21, 2026 at 1:00 AMUTC
    Update
    August 21, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 03, 2026 at 8:18 PMUTC
    Planned
    August 03, 2026 at 8:18 PMUTC

    DrFirst is performing system maintenance in our production environment on Thursday, August 20th at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

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