BestNotes Status - Twilio Messaging Maintenance – Maintenance details

All systems operational

Twilio Messaging Maintenance

Completed
Scheduled for August 21, 2026 at 9:00 PM – August 22, 2026 at 4:01 AMUTC

Affects

BestNotes Services

Under maintenance from 9:00 PM to 4:01 AM

Appointment Reminder Services

Under maintenance from 9:00 PM to 4:01 AM

Updates
  • Completed
    August 22, 2026 at 4:01 AMUTC
    Completed
    August 22, 2026 at 4:01 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 21, 2026 at 9:01 PMUTC
    In progress
    August 21, 2026 at 9:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 21, 2026 at 8:00 PMUTC
    Update
    August 21, 2026 at 8:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    July 14, 2026 at 12:41 PMUTC
    Scheduled
    July 14, 2026 at 12:41 PMUTC

    Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



    Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.