BestNotes Status - Notice history

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May 2026
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BestNotes Classic API - Operational

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May 2026
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Notice history

View current status

Jul 2026

JUL29
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – July 28, 2026, 10:00 PM ET
CompletedMaintenance2 hours
  • Completed
    July 29, 2026 at 4:00 AMUTC
    Completed
    July 29, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    July 29, 2026 at 2:01 AMUTC
    In progress
    July 29, 2026 at 2:01 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 29, 2026 at 1:00 AMUTC
    Update
    July 29, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 28, 2026 at 4:37 PMUTC
    Planned
    July 28, 2026 at 4:37 PMUTC

    DrFirst is performing system maintenance in our production environment on Tuesday, July 28th at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

AWS us-west-2 DNS Health Checks Fired
Resolved7 hours 25 minutes
    Some shared IP customers getting "no IPs are available for this account" when sending emails
    Resolved2 hours 27 minutes
      JUL15
      DrFirst Notification - Scheduled System Maintenance – Staging – July 15, 2026, 12:00 PM ET
      CompletedMaintenance1 hour
      • Completed
        July 15, 2026 at 5:00 PMUTC
        Completed
        July 15, 2026 at 5:00 PMUTC

        The scheduled maintenance has been completed.

      • In progress
        July 15, 2026 at 4:00 PMUTC
        In progress
        July 15, 2026 at 4:00 PMUTC

        Scheduled maintenance is currently in progress. We will provide updates as necessary.

      • Update
        July 15, 2026 at 3:00 PMUTC
        Update
        July 15, 2026 at 3:00 PMUTC

        Maintenance will begin as scheduled in 60 minutes.

      • Planned
        July 15, 2026 at 2:05 AMUTC
        Planned
        July 15, 2026 at 2:05 AMUTC

        DrFirst is performing system maintenance in our staging environment on Wednesday, July 15, 2026 beginning at 12:00 PM ET.

        During this scheduled maintenance window, customers may experience up to 5 minutes of disruption in service.

        For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

        The DrFirst Team

        To view this notice at any time, go to: https://drfirst.statuspage.io/

      JUL15
      DrFirst Notification - Scheduled System Maintenance - Production - PI Platform (AWS Migration Cutover) - July 14 2026, 10:00 PM ET
      CompletedMaintenance2 hours
      • Completed
        July 15, 2026 at 4:00 AMUTC
        Completed
        July 15, 2026 at 4:00 AMUTC

        The scheduled maintenance has been completed.

      • In progress
        July 15, 2026 at 2:00 AMUTC
        In progress
        July 15, 2026 at 2:00 AMUTC

        Scheduled maintenance is currently in progress. We will provide updates as necessary.

      • Update
        July 15, 2026 at 1:00 AMUTC
        Update
        July 15, 2026 at 1:00 AMUTC

        Maintenance will begin as scheduled in 60 minutes.

      • Planned
        July 09, 2026 at 7:46 PMUTC
        Planned
        July 09, 2026 at 7:46 PMUTC

        DrFirst is performing system maintenance in our production environment on Tuesday, July 14, 2026, beginning at 10:00 PM ET.

        A brief interruption in services is anticipated during this scheduled maintenance window as part of the PI Platform AWS infrastructure cutover. We will provide updates as the migration progresses.

        For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

        The DrFirst Team

        To view this notice at any time, go to: https://drfirst.statuspage.io/

      Jun 2026

      JUN30
      DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - June 29th, 10:00 PM ET
      CompletedMaintenance2 hours
      • Completed
        June 30, 2026 at 4:00 AMUTC
        Completed
        June 30, 2026 at 4:00 AMUTC

        The scheduled maintenance has been completed.

      • In progress
        June 30, 2026 at 2:00 AMUTC
        In progress
        June 30, 2026 at 2:00 AMUTC

        Scheduled maintenance is currently in progress. We will provide updates as necessary.

      • Update
        June 30, 2026 at 1:00 AMUTC
        Update
        June 30, 2026 at 1:00 AMUTC

        Maintenance will begin as scheduled in 60 minutes.

      • Planned
        June 29, 2026 at 6:25 PMUTC
        Planned
        June 29, 2026 at 6:25 PMUTC

        DrFirst is performing system maintenance in our production environment on Monday, June 29th at 10:00 PM ET.

        There is no anticipated interruption in services during this scheduled maintenance window.

        For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

        The DrFirst Team

        To view this notice at any time, go to: https://drfirst.statuspage.io/

      JUN28
      Availity Planned Outage
      CompletedMaintenance12 hours
      • Completed
        June 28, 2026 at 3:00 PMUTC
        Completed
        June 28, 2026 at 3:00 PMUTC
        Maintenance has completed successfully
      • In progress
        June 28, 2026 at 3:00 AMUTC
        In progress
        June 28, 2026 at 3:00 AMUTC
        Maintenance is now in progress
      • Planned
        June 17, 2026 at 2:08 PMUTC
        Planned
        June 17, 2026 at 2:08 PMUTC

        Availity RCM Solutions: During this maintenance window, users will not be able to send or receive transactions in the production environment for the following solutions:

        • Essentials

        • Essentials Plus

        • Essentials Pro

        • Gateway

        Please note that the QUA environment will remain fully available and will not be impacted.

      JUN25
      DrFirst Notification - Scheduled System Maintenance - Production- June 24th, 10:00 PM ET
      CompletedMaintenance2 hours
      • Completed
        June 25, 2026 at 4:00 AMUTC
        Completed
        June 25, 2026 at 4:00 AMUTC

        The scheduled maintenance has been completed.

      • In progress
        June 25, 2026 at 2:00 AMUTC
        In progress
        June 25, 2026 at 2:00 AMUTC

        Scheduled maintenance is currently in progress. We will provide updates as necessary.

      • Update
        June 25, 2026 at 1:01 AMUTC
        Update
        June 25, 2026 at 1:01 AMUTC

        Maintenance will begin as scheduled in 60 minutes.

      • Planned
        June 24, 2026 at 8:32 PMUTC
        Planned
        June 24, 2026 at 8:32 PMUTC

        DrFirst is performing system maintenance in our production environment on Wednesday, June 24th at 10:00 PM ET.

        There is no anticipated interruption in services during this scheduled maintenance window.

        For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

        The DrFirst Team

        To view this notice at any time, go to: https://drfirst.statuspage.io/

      EU Regionalized Email Links Down
      ResolvedDegraded performance49 minutes
        Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
        ResolvedDegraded performance1 hour 37 minutes
        • Resolved
          UTC
          Resolved

          This incident has been resolved.

        • Monitoring
          UTC
          Monitoring

          A fix has been implemented and we are monitoring the results.

        • Update
          UTC
          Update

          We are continuing to work on a fix for this issue.

        • Update
          UTC
          Update

          We are continuing to work on a fix for this issue.

        • Identified
          UTC
          Identified

          The issue has been identified and a fix is being implemented.

        • Investigating
          UTC
          Investigating

          Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

        May 2026

        Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
        ResolvedMajor outage2 hours 24 minutes
        • Resolved
          UTC
          Resolved

          This incident has been resolved.

        • Monitoring
          UTC
          Monitoring

          A fix has been implemented and we are monitoring the results.

        • Update
          UTC
          Update

          The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

        • Identified
          UTC
          Identified

          The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

        • Update
          UTC
          Update

          We are continuing to investigate this issue.

        • Update
          UTC
          Update

          We are continuing to investigate this issue.

        • Update
          UTC
          Update

          We are continuing to investigate this issue.

        • Update
          UTC
          Update

          We are continuing to investigate this issue.

        • Update
          UTC
          Update

          We are continuing to investigate this issue.

        • Investigating
          UTC
          Investigating

          Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

        Prescription Processing & Medication History Delays
        ResolvedDegraded performance6 hours 10 minutes
        • Resolved
          UTC
          Resolved

          This incident has been resolved.

        • Monitoring
          UTC
          Monitoring

          A fix has been implemented and we are monitoring the results.

        • Update
          UTC
          Update

          We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

        • Update
          UTC
          Update

          We are continuing to work on a fix for this issue.

        • Update
          UTC
          Update

          We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

        • Update
          UTC
          Update

          We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

        • Identified
          UTC
          Identified

          We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

        • Investigating
          UTC
          Investigating

          We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

        Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
        ResolvedDegraded performance1 hour 14 minutes
        • Resolved
          UTC
          Resolved

          This incident has been resolved.

        • Monitoring
          UTC
          Monitoring

          We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.

        • Investigating
          UTC
          Investigating

          Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

        Mail Delay
        ResolvedDegraded performance6 hours 4 minutes
          Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
          ResolvedDegraded performance3 hours 36 minutes
          • Resolved
            UTC
            Resolved

            This incident has been resolved.

          • Monitoring
            UTC
            Monitoring

            A fix has been implemented and we are monitoring the results.

          • Update
            UTC
            Update

            IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

          • Update
            UTC
            Update

            We are continuing to investigate this issue.

          • Update
            UTC
            Update

            We are continuing to investigate this issue.

          • Investigating
            UTC
            Investigating

            IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

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