BestNotes Status - Notice history

All systems operational

BestNotes Fresh Edition - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

BestNotes Classic Edition - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

BestNotes Classic API - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 29, 2026, 10:00 PM ET
  • Completed
    April 30, 2026 at 4:00 AMUTC
    Completed
    April 30, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 30, 2026 at 2:00 AMUTC
    In progress
    April 30, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 30, 2026 at 1:00 AMUTC
    Update
    April 30, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 28, 2026 at 3:07 PMUTC
    Scheduled
    April 28, 2026 at 3:07 PMUTC

    DrFirst is performing system maintenance in our production environment on Wednesday, April 29, 2026, beginning at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.
    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 28, 2026, 10:00 PM ET
  • Completed
    April 29, 2026 at 4:00 AMUTC
    Completed
    April 29, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 29, 2026 at 2:00 AMUTC
    In progress
    April 29, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 29, 2026 at 1:00 AMUTC
    Update
    April 29, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 27, 2026 at 2:58 PMUTC
    Scheduled
    April 27, 2026 at 2:58 PMUTC

    DrFirst is performing system maintenance in our production environment on Tuesday, April 28, 2026, beginning at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.
    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance - Staging - PI Platform (AWS Migration Cutover) - April 28, 2026, 8:00 PM ET
  • Completed
    April 29, 2026 at 2:01 AMUTC
    Completed
    April 29, 2026 at 2:01 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 29, 2026 at 12:00 AMUTC
    In progress
    April 29, 2026 at 12:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 28, 2026 at 11:00 PMUTC
    Update
    April 28, 2026 at 11:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 28, 2026 at 7:44 PMUTC
    Scheduled
    April 28, 2026 at 7:44 PMUTC

    DrFirst is performing system maintenance in our staging environment on Tuesday, April 28, 2026, beginning at 8:00 PM ET.

    A brief interruption in services is anticipated during this scheduled maintenance window as part of the PI Platform AWS infrastructure cutover. We will provide updates as the migration progresses.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 24, 2026, 10:00 PM ET
  • Completed
    April 25, 2026 at 2:30 AMUTC
    Completed
    April 25, 2026 at 2:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 25, 2026 at 2:00 AMUTC
    In progress
    April 25, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 25, 2026 at 1:00 AMUTC
    Update
    April 25, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 24, 2026 at 8:07 PMUTC
    Scheduled
    April 24, 2026 at 8:07 PMUTC

    DrFirst is performing system maintenance in our production environment on Friday, April 24, 2026, beginning at 10:00 PM ET.

    Users may experience intermittent disruptions in services during this maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 21, 2026, 10:00 PM ET
  • Completed
    April 22, 2026 at 3:00 AMUTC
    Completed
    April 22, 2026 at 3:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 22, 2026 at 2:00 AMUTC
    In progress
    April 22, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 22, 2026 at 1:00 AMUTC
    Update
    April 22, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 16, 2026 at 7:35 PMUTC
    Scheduled
    April 16, 2026 at 7:35 PMUTC

    DrFirst is performing system maintenance in our production environment on Tuesday, April 21, 2026, beginning at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.
    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

Mar 2026

Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.

Mail delivery delays
  • Resolved
    UTC
    Resolved

    Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.

Feb 2026

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

Stage Upgrade - Outage
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We will be performing a staging infrastructure upgrade on Tuesday, 2/17, from 8:00 AM to 12:00 PM. During this window, the staging environment will be unavailable, and there will be no access to the UI or APIs.

    We will work to complete the upgrade as efficiently as possible and minimize the duration of the outage.

Staging Infrastructure Upgrade – Scheduled Outage
  • Completed
    February 17, 2026 at 4:00 PMUTC
    Completed
    February 17, 2026 at 4:00 PMUTC

    The scheduled maintenance has been completed.

  • Update
    February 17, 2026 at 2:55 PMUTC
    Update
    February 17, 2026 at 2:55 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • Update
    February 17, 2026 at 1:47 PMUTC
    Update
    February 17, 2026 at 1:47 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • Update
    February 17, 2026 at 1:10 PMUTC
    Update
    February 17, 2026 at 1:10 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • Update
    February 17, 2026 at 1:09 PMUTC
    Update
    February 17, 2026 at 1:09 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • In progress
    February 17, 2026 at 1:00 PMUTC
    In progress
    February 17, 2026 at 1:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 17, 2026 at 12:00 PMUTC
    Update
    February 17, 2026 at 12:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    February 13, 2026 at 9:34 PMUTC
    Scheduled
    February 13, 2026 at 9:34 PMUTC

    We will be performing a staging infrastructure upgrade on Tuesday, 2/17, from 8:00 AM to 12:00 PM. During this window, the staging environment will be unavailable, and there will be no access to the UI or APIs.

    We will work to complete the upgrade as efficiently as possible and minimize the duration of the outage.

    Thank You.

Feb 2026 to Apr 2026

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