Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - Incident details

Resolved

Degraded performance

Started 6 months agoMay 05, 2026Lasted 3 hours 36 minutesMay 05, 20262:185:55 PMUTC

Affected

DrFirst ePrescribe (Classic edition)

DrFirst → Electronic Prescribing for Controlled Substances (EPCS)

DrFirst → Third-Party Vendor Services → EPCS IDP (Experian/ID.me)

Updates

Resolved
May 05, 2026 at 5:55 PMUTC
Resolved
May 05, 2026 at 5:55 PMUTC
This incident has been resolved.
Monitoring
May 05, 2026 at 4:59 PMUTC
Monitoring
May 05, 2026 at 4:59 PMUTC
A fix has been implemented and we are monitoring the results.
Update
May 05, 2026 at 4:48 PMUTC
Update
May 05, 2026 at 4:48 PMUTC
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Update
May 05, 2026 at 4:43 PMUTC
Update
May 05, 2026 at 4:43 PMUTC
We are continuing to investigate this issue.
Update
May 05, 2026 at 4:40 PMUTC
Update
May 05, 2026 at 4:40 PMUTC
We are continuing to investigate this issue.
Investigating
May 05, 2026 at 2:18 PMUTC
Investigating
May 05, 2026 at 2:18 PMUTC
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

BestNotes Status - Intermittent Performance Issues - EPCS IDP (Experian/ID.me) – Incident details