BestNotes Status - Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) – Incident details

All systems operational

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Resolved
Degraded performance
Started 2 months agoLasted about 2 hours

Affected

DrFirst ePrescribe (Classic edition)

Operational from 2:07 PM to 2:07 PM, Degraded performance from 2:07 PM to 3:32 PM, Operational from 3:32 PM to 3:45 PM

DrFirst → ePrescribe Desktop (Rcopia)

Operational from 2:07 PM to 2:07 PM, Degraded performance from 2:07 PM to 3:32 PM, Operational from 3:32 PM to 3:45 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 1 (Rcopia)

Operational from 2:07 PM to 2:07 PM, Degraded performance from 2:07 PM to 3:32 PM, Operational from 3:32 PM to 3:45 PM

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 3 (Rcopia)

Operational from 2:07 PM to 2:07 PM, Degraded performance from 2:07 PM to 3:32 PM, Operational from 3:32 PM to 3:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.