Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Resolved

Degraded performance

Started 5 months agoMay 13, 2026Lasted 1 hour 14 minutesMay 13, 20264:526:06 PMUTC

Affected

DrFirst ePrescribe (Classic edition)

DrFirst → ePrescribe Desktop (Rcopia)

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 1 (Rcopia)

DrFirst → E-Prescribing Desktop (Rcopia) → E-Prescribing Desktop Region 3 (Rcopia)

Updates

Resolved
May 13, 2026 at 6:06 PMUTC
Resolved
May 13, 2026 at 6:06 PMUTC
This incident has been resolved.
Monitoring
May 13, 2026 at 5:16 PMUTC
Monitoring
May 13, 2026 at 5:16 PMUTC
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
Investigating
May 13, 2026 at 4:52 PMUTC
Investigating
May 13, 2026 at 4:52 PMUTC
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

BestNotes Status - Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) – Incident details