Upcoming Production System Failover
Failover: Oct 29, 2026
Failback: Nov 5, 2026
Purpose.
The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.
Background.
RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026 at 7:00 PM ET
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Impact.
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
Next steps.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
