BestNotes Status - Notice history

All systems operational

BestNotes Fresh Edition - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

BestNotes Classic Edition - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

BestNotes Classic API - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

SendGrid Status Page Migration to Twilio Status Page — July 29, 2026
Scheduled for July 29, 2026 at 4:00 PM – 4:00 PMUTC
  • Scheduled
    July 09, 2026 at 12:10 PMUTC
    Scheduled
    July 09, 2026 at 12:10 PMUTC

    On July 29, 2026 at 9:00 AM PT (originally planned for July 22), SendGrid incident and maintenance notifications will move to the Twilio Status Page: https://status.twilio.com.

    Your existing SendGrid Status Page subscription will be migrated. Depending on how you currently receive notifications, you may need to confirm your subscription to continue receiving updates.

    What to expect:

    EMAIL SUBSCRIBERS: You will receive a confirmation email from the Twilio Status Page next week. You must confirm your subscription via the email to continue receiving updates.

    SMS SUBSCRIBERS: You will receive a confirmation text message from the Twilio Status Page next week. You must confirm your subscription via the message to continue receiving updates.

    WEBHOOK SUBSCRIBERS: No action is required. Your webhook subscription will be migrated automatically and will continue to receive notifications without interruption.

    Post migration, you will continue to receive notifications for the SendGrid services you are currently subscribed to, delivered from the Twilio Status Page.

    Thank you for your continued trust in Twilio and SendGrid.

AWS us-west-2 DNS Health Checks Fired
  • Resolved
    UTC
    Resolved

    Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Some shared IP customers getting "no IPs are available for this account" when sending emails
  • Resolved
    UTC
    Resolved

    Our engineers have monitored the fix and confirmed the issue with shared Ips has been resolved. All services are now operating normally at this time.

  • Update
    UTC
    Update

    Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or as soon as more information becomes available.

  • Monitoring
    UTC
    Monitoring

    Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.

Twilio Messaging Maintenance
  • Completed
    July 24, 2026 at 1:01 AMUTC
    Completed
    July 24, 2026 at 1:01 AMUTC

    The scheduled maintenance has been completed.

  • Update
    July 23, 2026 at 10:00 PMUTC
    Update
    July 23, 2026 at 10:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 22, 2026 at 3:03 PMUTC
    Scheduled
    June 22, 2026 at 3:03 PMUTC

    Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimize the impact window.

Sending RCS Message with Automatic SMS/MMS Fallback
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Monitoring
    UTC
    Monitoring

    A fix has been implmented and we our now monitoring.

  • Identified
    UTC
    Identified

    The Twilio Programmable Messaging API is partially degraded starting from 04:56 PT. Customers sending an RCS message with automatic fallback to SMS/MMS may experience elevated levels of failures in message delivery. The root cause has been identified and oncall engineers are working on resolving the issue.

Jun 2026

DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - June 29th, 10:00 PM ET
  • Completed
    June 30, 2026 at 4:00 AMUTC
    Completed
    June 30, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 30, 2026 at 2:00 AMUTC
    In progress
    June 30, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 30, 2026 at 1:00 AMUTC
    Update
    June 30, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 29, 2026 at 6:25 PMUTC
    Scheduled
    June 29, 2026 at 6:25 PMUTC

    DrFirst is performing system maintenance in our production environment on Monday, June 29th at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

Availity Planned Outage
  • Completed
    June 28, 2026 at 3:00 PMUTC
    Completed
    June 28, 2026 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 28, 2026 at 3:00 AMUTC
    In progress
    June 28, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 17, 2026 at 2:08 PMUTC
    Planned
    June 17, 2026 at 2:08 PMUTC

    Availity RCM Solutions: During this maintenance window, users will not be able to send or receive transactions in the production environment for the following solutions:

    • Essentials

    • Essentials Plus

    • Essentials Pro

    • Gateway

    Please note that the QUA environment will remain fully available and will not be impacted.

Intermittent 503 Errors at the Message Send Endpoint
  • Resolved
    UTC
    Resolved

    The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Our monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Intermittent Issues with Inbound Message Status Updates Across Multiple Channels
  • Resolved
    UTC
    Resolved

    The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  • Update
    UTC
    Update

    We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.

  • Investigating
    UTC
    Investigating

    We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.

DrFirst Notification - Scheduled System Maintenance - Production- June 24th, 10:00 PM ET
  • Completed
    June 25, 2026 at 4:00 AMUTC
    Completed
    June 25, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 25, 2026 at 2:00 AMUTC
    In progress
    June 25, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 25, 2026 at 1:01 AMUTC
    Update
    June 25, 2026 at 1:01 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 24, 2026 at 8:32 PMUTC
    Scheduled
    June 24, 2026 at 8:32 PMUTC

    DrFirst is performing system maintenance in our production environment on Wednesday, June 24th at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

May 2026

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

  • Identified
    UTC
    Identified

    The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Prescription Processing & Medication History Delays
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

  • Update
    UTC
    Update

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  • Identified
    UTC
    Identified

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  • Investigating
    UTC
    Investigating

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

DrFirst Notification - Scheduled System Maintenance - Staging - May 21st, 1:00 PM ET
  • Completed
    May 21, 2026 at 8:00 PMUTC
    Completed
    May 21, 2026 at 8:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 21, 2026 at 5:00 PMUTC
    In progress
    May 21, 2026 at 5:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 21, 2026 at 4:00 PMUTC
    Update
    May 21, 2026 at 4:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    May 21, 2026 at 11:40 AMUTC
    Scheduled
    May 21, 2026 at 11:40 AMUTC

    DrFirst is performing system maintenance in our staging environment on Wednesday, May
    21st at 1:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance
    window.

    For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel
    Manager.

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 20, 2026, 10:00 PM ET
  • Completed
    May 21, 2026 at 4:00 AMUTC
    Completed
    May 21, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 21, 2026 at 2:01 AMUTC
    In progress
    May 21, 2026 at 2:01 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 21, 2026 at 1:00 AMUTC
    Update
    May 21, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    May 20, 2026 at 4:01 PMUTC
    Scheduled
    May 20, 2026 at 4:01 PMUTC

    DrFirst is performing system maintenance in our production environment on Wednesday, May 20, 2026, beginning at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 19, 2026, 10:00 PM ET
  • Completed
    May 20, 2026 at 4:00 AMUTC
    Completed
    May 20, 2026 at 4:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 20, 2026 at 2:00 AMUTC
    In progress
    May 20, 2026 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 20, 2026 at 1:00 AMUTC
    Update
    May 20, 2026 at 1:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    May 19, 2026 at 5:28 PMUTC
    Scheduled
    May 19, 2026 at 5:28 PMUTC

    DrFirst is performing system maintenance in our production environment on Tuesday, May 19, 2026, beginning at 10:00 PM ET.

    There is no anticipated interruption in services during this scheduled maintenance window.

    For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

    The DrFirst Team

    To view this notice at any time, go to: https://drfirst.statuspage.io/

May 2026 to Jul 2026

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